1. Introduction

At Nagdah, we respect your privacy and strive to protect your personal data. This policy explains how we collect, use, protect, and share your information when you use our application and services, whether you are an end user seeking automotive services or a service provider offering your services.

2. Information We Collect

We collect the following information to provide an efficient and secure service to all users:

A. Information You Provide Directly:

• Name, phone number, email address.
• Residential address or vehicle location.
• Payment information (e.g., bank card details or digital wallets).
• Vehicle details: type, model, license plate number, technical condition.

B. Information Collected Automatically:

• Internet Protocol (IP) address.
• Device type, operating system, app version.
• GPS-based geolocation data.
• Usage data, including pages visited within the app, browsed services, and session duration.

C. Information from Third Parties:

Data obtained from payment or authentication providers (such as Apple or Google) if you utilize their services for login or payments.

3. Use of Information

We use the collected information for the following purposes:

• Enable and personalize your use of our services based on location and vehicle type.
• Enhance service quality and recommendations.
• Send notifications about status, offers, and updates.
• Prevent illegal or fraudulent activities and monitor compliance with our Terms of Use.
• Marketing purposes (with your prior consent).
• Data analytics to develop and enhance the user experience.
• Contacting you to seek feedback about our services.

We may share your information with third parties to inform you about products and services that may interest you, and to assist us in analyzing the collected information to manage, support, and develop our services for you.

Please note that by providing feedback on our services, you consent to our use of such feedback on our website and in marketing or advertising materials. We will disclose only your first name for this purpose.

4. Information Sharing

We may share your information with:

• Service Providers: To fulfill service requests (e.g., your location and vehicle details).
• Payment Service Providers: To verify and complete payment transactions.
• Government Authorities: When legally required.
• Technical Partners: Such as cloud storage and analytics providers (subject to data confidentiality agreements).

5. Information Protection

We implement multiple security measures to protect your data from unauthorized access, alteration, or destruction, including:

• SSL encryption during data transmission.
• Storing data on secure, isolated servers.
• Enforcing strict access policies for authorized employees.
• Continuous monitoring to detect potential breaches.

6. User Choices and Rights

• You can access, modify, or delete your personal data through the app settings.
• You may withdraw your consent for data processing at any time (note: this may affect service delivery).
• You have the right to request a copy of your personal data in a portable format.
• You can disable geolocation tracking via your device settings.

7. Data Retention

We retain your data only for the period necessary to provide the service and fulfill the purposes outlined in this policy or as required by law. Upon account cancellation, your data is securely deleted or anonymized.

8. Cookies and Similar Technologies

We use cookies to enhance user experience, remember preferences, and analyze usage.

You may refuse cookies via your browser settings; however, this may impact app functionality.

9. Children's Privacy

We do not knowingly provide services to children under the age of 16, nor do we intentionally collect their data. If we discover we have collected data from a child without consent, we will promptly delete it.

10. Changes to Privacy Policy

We may periodically update this policy. Users will be notified of significant amendments via in-app notifications or email.

11. How to Contact Us

If you have questions or requests regarding this Privacy Policy, please contact us via:

Email: Support@nagdah.com

Support Number: 55610720